iOS application & service
Who never went online to check information while making a purchase in a store?
Connectin-Store is an app that helps sales assistants to offer the best experience in store. Connected to the ERP this application includes product information, order, delivery, CRM, stock management and many others features.
I worked as a lead designer on this project at Proginov. The idea was to create an app to help sales assistants to be more efficient and comfortable when assisting customers. One of our main goals was to make the app adaptable for various brands with different products.
Contextual inquiry & Users interviews
I observed and interviewed sales assistants and customers to get a better understanding of customer's motivations to buy in-store.
From pure inspiration to discovery and understanding of the competitors.
Epics and features
Epics give us an overview of the features. It was helpful in our design decisions, to create and provide a useful user experience. In our case, epics were what user could do.
User task flow
Interactions between sales assistants and customers with the product considering all touchpoints, all actors, and all actions and results.
The product had to be flexible enough to adapt to different clients with various products. As an example, we knew that the number of products and categories was subject to change from one client to another.
The first adaptation of the product was for a famous French brand specialized in the sale of cooking products (decoration, tools, recipes, books, etc.).
Find the product for your customer
The application works on a touch table and can be used directly by customers as a tool to find what they want in-store.